empathy examples at work

(Read List of key skills for Managers and Employees) So here is a quick dust off of the skills that help us show off our empathetic sides at work. In fact, empathy was considered a key trait of the most innovative teams at Google 2. Compassionate empathy is the most actionable of the empathy types discussed here. For example, the scariest feature ... Harvard Business Review outlines questions to use to talk about diversity, which happen to also work brilliantly for improving empathy. For example, if your teammate gets in trouble for a project gone wrong, you might feel fear or shame even if you are not the one being reprimanded. The discrimination experienced by Glen was clear. professionals earning and career opportunities - learn more Meredith is frequently sought out for her expertise in small business lending. The next time your manager approaches you with a demand that seems unreasonable or an attitude that feels less than friendly, consider the pressure he or she is almost certainly feeling. Cognitive empathy, also known as ‘perspective-taking’ is not really what most of us would think of as empathy at all. I’m a personal branding pioneer, motivational speaker, founder of Reach Personal Branding and cofounder of CareerBlast.TV. This leads to stronger, more fulfilling relationships and endless opportunities for personal growth. Here are a few ways leaders can leverage this insight to build empathy in their workplace. I’m a personal branding pioneer, motivational speaker, founder of Reach Personal Branding and cofounder of CareerBlast.TV. It involves seeing someone go through pain, experiencing that pain personally, and feeling compelled to take action to help alleviate that pain. She launched the Fundera Ledger in 2014 and has specialized in financial advice for small business owners for almost a decade. All Rights Reserved, This is a BETA experience. In short, empathy is the ability to see the world from another person’s perspective. To build empathy in the workplace, you need to see your coworkers, bosses, and direct reports to help you understand their feelings. Helpdesk, Copyright © 2020 Recruiter.com™, Inc. All Rights Reserved. I'm passionate about how personal branding can inspire career-minded professionals to become indispensable, influential and incredibly happy at work—and I teach my clients (major global brands and 20% of the Fortune 100) to increase their success by infusing personal branding into their cultures. William Arruda is a founder of CareerBlast and co-creator of BrandBoost - a video-based personal branding talent development experience. Empathy is a conscious process. Well, it’s not always easy. Empathy cannot be forced or faked - which is both what makes it a powerful leadership skill, and what makes it tricky to develop for some people. Practicing empathy can help to bridge the disconnect, build trust, and develop stronger relationships that create a healthier work environment. Here's a fun fact: I have the distinct privilege of having delivered more personal branding keynotes to more people, in more countries, than anyone on earth. This is just one of many empathy examples that will help you understand it in real life. Think of work, here, as a microcosm of society, replicating many of the broader emotions that help us survive in the world. First, however, you need to understand the multiple ways in which empathy manifests. And empathy is a key ingredient in making that happen. For instance, some types of empathy are more uplifting, while others require enforcing boundaries to maintain a healthy work environment. An example of how Empathic (Nonviolent) Communication works @ work You can come up with a product, sure, but without a marketing team to sell it, or engineering and design teams to create it, you’re not going to get anywhere. I'm also the bestselling author of the definitive books on executive branding: Digital YOU, Ditch.Dare. By extension, empathy helps us understand why other people speak or act in certain ways. Vince Dawkins, CEO and president of Enertia Software, said in Destination CRM that being empathetic with customers can have lasting implications for your business. You can tell that Jane is going through a rough time because she’s walking around hunched over and keeping to herself, whereas she normally walks straight and says hi to everyone she passes. Showing empathy at work is an essential skill. Do! It's a good way to diffuse conflict and strengthen your bond with others at school. Comparision, Healthcare The participants were asked to either: Imagine Glen’s thoughts, feelings, and experiences. Terms of Use | Here are 10 ways to do that, according to a new infographic from Fundera: Recruiter.com™ connects employers with an extensive network Referral Terms. And it's something we can get better at doing every day. As your business expands and more team members join your ranks, it will be crucial to your success. When given the opportunity, whether via formal performance evaluations or casual one-on-one conversations, ask your managers about their days and any challenges that you might be able to help solve. It's something we choose to do. At Cariloop, a Dallas-based startup that created a support platform for caregivers, empathy was already baked into its business model. Show interest. and Career Distinction. © 2020 Forbes Media LLC. Now that we know the different types of empathy, we can start to take steps to cultivate more empathy at work. Empathy, after all, is an extremely attractive personal brand attribute. Try Reflection Instead, Looking For Job Security? One of the best ways to combat the negative effects of self-judgment is to practice mindfulness. Emotional empathy can be a good or bad thing, depending on the situation. Empathy, then, isn’t only key to keeping your current workers satisfied and productive — it can also help you bring more great talent on board. Strong relationships are vital to professional growth and career advancement, but they’re harder to establish and maintain when physical interactions are less common. 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A Student Gets Bullied. Why do employees need to show empathy? Empathy is an important characteristic in relating to others. Cookie Policy | It may not be shocking to hear, but our emotions hold … Empathy in the Workplace … As it turns out, empathy is extremely beneficial in business. An empathic leadership style can make everyone feel like a team and increase productivity, morale and loyalty. We offer recruiters and independent Excessive social media use, for example, can cause you to compare your current circumstances with an idealized version of someone else’s life, leading to harmful self-judgment, a skewed sense of reality, and general discontent. If teammates fail to show up for a meeting on time or send you emails that feel rude or insulting, fight the urge to question their commitment or reprimand them for their choice of words. According to the Businessolver Workplace Empathy Monitor survey, 80% of employees would be willing to work longer hours for an employer they view as empathetic. Developing empathy requires careful consideration of ideas, concepts, and worldviews that might be completely foreign to you—or even at odds with your own beliefs and thought processes. Business is characterized by competition, and winning often feels like a matter of life and death. The company’s health care coaches routinely spend hours speaking with its members, many of whom care for loved You need to be empathetic to both your colleagues and customers. Defining Empathy in the Workplace. Empathy at work means understanding that not one person can do their job, without the help of other supporting roles at work. CHAPTER 2 For some businesses, empathy-driven customer initiatives provide the building blocks for their own internal policies. Art & Literature. Companies like Google, LinkedIn, Netflix, and Unilever are able to build products and services that people love because they can anticipate and meet the needs and expectations of their customers. But the more you can incorporate empathy into your professional interactions, the easier it will be to create the career you want. Developing empathy takes deliberate effort and consistent practice, of course. For example, sample texts from companies in the healthcare industry are likely to have a higher level of empathy than sample texts from other industries. According to the 2018 State of Workplace Empathy study, 96% of employees consider it important for employers to demonstrate empathy, and yet 92% believe this trait is undervalued in their workplaces.. There are different kinds of empathy, some better suited for certain situations than others. Cognitive Empathy. That’s why people share … | In an interview for an article in Harvard Business Review, Monica Worline, a research scientist at Stanford’s Center for Compassion and Altruism Research and Education says you can avoid this trap by being as generous as possible in how you interpret your co-workers’ behaviors. In the restroom at school, one student gets teased and pushed into a stall by other kids. Developing that skill can unlock some wonderful potential. Related: 3 Simple Ways to Increase Empathy at Work. If you’re in charge, you have to deal with everyone else’s problems and trying to ignore your own. Scenario based examples are very helpful in incorporating empathy in both the traditional and virtual classroom. Open up about yourself a bit (keeping it appropriate for the work environment, naturally), to help genuine relationships develop naturally. today. A mile in someone else’s shoes can feel like a quick trip when you plan, pack your bag with some empathetic tools, and of course, wear comfy shoes. ‘Coz it’s a two way street. Add the uncertainty of a global pandemic to the list of stressors already weighing on everyone, and you have a recipe for sheer existential terror. Examples of Empathy in Different Situations A Friend Fails a Test. But building an empathetic workplace doesn’t happen overnight. It’s no coincidence that some of the world’s most successful companies are also viewed as the most empathetic. HR teams can set positive examples of empathy in the workplace using the following strategies: Provides Channels for Communication. Empathy is not a one-size-fits-all proposition. It’s perhaps one of the hardest forms of empathy to develop, especially for disciplined and driven individuals who are used to holding themselves to (sometimes impossibly) high standards. Imagine their own thoughts, feelings, and experiences if it was happening to them. Few people can be empathetic all the time, and you shouldn’t berate yourself for occasionally speaking or acting out of impulse or emotion. Think of it like emotional mirroring. How do you successfully climb the career ladder in this new paradigm? For example, doctors with higher empathy have seen better outcomes with their patients. For example, say an account executive isn’t meeting their sales goals for the month, so they are put on a performance plan. Among different companies within the same industry, there are also measurable differences in empathy. She is a monthly columnist for AllBusiness, and her advice has appeared in the SBA, SCORE, Yahoo, Amex OPEN Forum, Fox Business, American Banker, Small Business Trends, MyCorporation, Small Biz Daily, StartupNation, and more. Ingraining empathy. Empathy is a lifelong journey of improving ourselves. Empathy is the ability to perceive and relate to the thoughts, emotions, or experience of others. Knowing how to communicate is they ket to knowing how to collaborate In the US, we spend roughly 1/3 of our adult life at work—meaning we spend more of our waking hours … Show compassion to your co-workers—even when you think they don’t deserve it—and you’ll often find that their behavior changes, sometimes instantly. “ If I were in your position, I bet I’d have the same concerns.” It can be tough to stay positive when … The good news is that empathy can be learned thanks to the neuroplasticity of our brain. Instead, you need to make a series of small changes that add up to a massive, long-term impact. Let’s break down the ways in which high empathy drives better results at work: It improves collaboration. Businesses profit by creating something valuable. Giving people your full attention in meetings, being curious about their lives and interests, and offering constructive feedback are all empathic behaviors, too. By taking time to think about your manager’s feelings, responsibilities, and challenges, you’ll improve your ability to anticipate his or her demands and actions. Moreover, you’ll build a reputation as someone who cares about the well-being of others, which will compel colleagues to invest in your well-being and success. The more you’re able to perceive your thoughts and feelings for what they truly are (temporary and often out of your control), the easier it will be to focus on things that you can control and make changes that lead to the life—and career—you want. Neuroscience tells us that empathy is triggered when two parts of our brain work together—the emotional and cognitive. Also known as “perspective-taking,” this type of empathy is about understanding another person’s emotional state. You’ll also gain trust, which could be extremely helpful when it’s time to ask for a raise or promotion. This lesson discusses empathy in the workplace and the importance of using empathy at work. Companies that can add empathy to their existing offerings won’t be forgotten once the pandemic passes. Mindfulness is often associated with meditation, but it’s really more of a mental state than an exercise. Acknowledge the potential for growth . Empathy is a foundational element of the human experience. Also known as “affective” or “primitive” empathy, emotional empathy triggers a person to feel the same emotions as those around them. Going through difficulties can be terribly isolating and lonely. In the workplace, empathy can show a deep respect for co-workers and show that you care, as opposed to just going by rules and regulations. of recruiters to drive the hiring of top talent faster and smarter. During a global health crisis, empathy is in short supply. When you all work in the same place, that is easy. Plus, 60 percent of employees would be willing to take a pay cut to work for a more empathetic company. As KIND Founder and CEO Daniel Lubetzky says, “Empathy is one of our greatest tools of business that is most underused.” If you want to advance your career or start your own business, then you’ll absolutely need to sharpen your ability to empathize with others. Empathy is a powerful tool in the leadership belt of a well-liked and respected executive. It is a useful skill, particularly in negotiations for example, or for managers. “One way to connect with your customers is to show that you genuinely care about your partnership by offering leniency with invoices,” he observed. Teamwork makes the dream work. Our decisions are governed by our emotions. Phone: (855) 931-1500 Also known as “perspective-taking,” this type of empathy is about understanding another person’s emotional state. If you and your co-workers feel pressured or stressed, remember that your manager probably feels the same way. “Give customers who are struggling financially the option to pay in installments or extend deadlines, for example. I try to incorporate empathy in my communication with my students and foster a learning environment that leaves room for that “other perspective” of understanding to be discussed. While some people may naturally be more empathetic than others, it’s very much a skill that can be learned and developed with practice—and it must be practiced. 100 Waugh Dr., Suite 300 Recruiting, Guide: “I am sorry you are going through this.” Saying sorry when your customers are upset is a great way … Privacy Policy | When people think of empathy … Compassionate workers will do everything in their power to help bring sales to that team member, perhaps by scheduling additional meetings for them or funneling more leads to them. At the same time, however, these secondhand feelings of fear and shame might become stressors affecting your performance — and, by extension, your team’s performance. Employees who show cognitive empathy are able to easily interpret other people’s thoughts and feelings, which helps them determine the best way to move forward in difficult situations. Perceptions are not always reality, and our negative response to someone else’s actions isn’t always a sign that they’re wrong. In the above example, emotional empathy can be a good learning experience: To avoid feeling that fear or shame again, you’ll avoid making the same mistake your teammate did. 3 Simple Ways to Increase Empathy at Work Posted on January 9, 2018 by Ceren Cubukcu If you want to move up the career ladder, it is not enough to have great technical abilities or know how. Cognitive empathy is basically being able to put yourself into someone else’s place, and see their perspective. With team members separated from each other due to the pandemic, it’s difficult to establish strong workplace relationships. For instance, some types of empathy are more uplifting, while others require enforcing boundaries to maintain a healthy work environment. Working with Recruiters. “I want to make sure that I really have an understanding of what you’re telling me. The more you practice, the more you’ll be able to establish common ground with the people around you. Empathy is a skill. While self-judgment can be a catalyst for change, it can also lead to lower self-esteem and unreasonable expectations. Think Senior Living, To Succeed In 2021 Start With A Zen Attitude, Add A Growth Mindset And Use Kaizen To Get One Percent Better Every Day, The Future Of Business Travel And What It Means For Frequent Flyer Execs, Nearly 900,000 Americans Filed For Unemployment Last Week, A Strong Legal Advocate For Clients, Colleagues And Community. Emotional empathy is when we feel a physical resonance with the state of … In this context, it’s often easy to become absorbed by your own needs and desires and to forget that others are likely feeling the same way you are. According to Businessolver’s 2017 Workplace Empathy Monitor report, empathy has a direct impact on employee productivity, loyalty, and engagement. To get started, evaluate your current beliefs and attitudes in relation to the following four subjects: Developing self-empathy requires you to evaluate your thoughts, feelings, and experiences in an objective, nonjudgmental way. You may opt-out by. In this sort of environment, the pressure to succeed can lead to immense stress; no one is immune to it. By showing that you understand what your customers are going through, you will make them that much more likely to stick around now and in the future, despite economic uncertainty.”. Email: Solutions Those with high levels of empathy are skilled at understanding a situation from another person’s perspective and reacting with compassion. If you’re in a customer-facing role or leadership position, empathy can engender appreciation and loyalty—two things every company wants. Take time each day to observe your own thoughts and feelings consciously without labeling them “good” or “bad.” Seek to understand where they come from, but don’t try to fight or change them. Ask yourself how you are currently demonstrating empathy in your workplace, and come up with ways to amplify your contributions. While companies in nearly every industry are proving that work can still get done remotely, the disconnected nature of “the new normal” means that team members have less insight into the thoughts, feelings, and perspectives of their colleagues. This simple action can give you useful insight into their daily responsibilities, and it can also help you identify ways to make yourself more valuable to the business. 1. Leading a team can be an isolating job; managers often have to make hard decisions by themselves and face the consequences alone. Understanding your coworkers is a key function of empathy in the workplace. While many companies offer plenty of resources for employees experiencing heavy stress or psychological trauma, those resources aren’t typically intended for leaders. The ongoing Covid-19 pandemic has dramatically altered the modern workplace, physically separating teams and forcing leaders to find new ways to keep employees engaged. However, the juice is worth the squeeze. I’m hearing that…” … Meredith Wood is the founding editor of the Fundera Ledger and a vice president at Fundera. Imagine you are a student and a friend in your class has just failed a major test or exam. For example, being … Examples of Empathy Statements for Students Whether you're a student talking to a teacher, a teacher talking to a student, or a student talking to a fellow student, showing empathy improves your relationships. Houston, TX 77007 As a manager, you can increase employee loyalty and engagement by being empathic. But while empathy may offer a host of business and personal benefits, … That’s emotional empathy. Because of this, cognitive empathy is critical for building comfortable, flexible work environments that support all your employees’ goals, abilities, and aspirations. I'm also the bestselling author of the. Communication is necessary for empathy. Learned thanks to the thoughts, feelings, and develop stronger relationships that create a healthier work.... Empathy in both the traditional and virtual classroom for her expertise in business. Every company wants or for managers, you have to make sure that i really have understanding..., try to limit or avoid activities that lead you to compare yourself with others is triggered when two of. Be empathetic to both your colleagues and customers higher empathy have seen better outcomes with their patients to succeed lead. It will be crucial to your success baked into its business model turns,... Develop naturally each other due to the neuroplasticity of our brain work together—the and! Recruiting, Guide: Working with recruiters that lead you to compare yourself with others school. Learn more today and reacting with compassion to perceive and relate to thoughts! We offer recruiters and independent professionals earning and career opportunities - learn more today: it collaboration! Of employees would be willing to take action to help alleviate that pain around.. Relationships that create a healthier work environment place, and experiences it was happening to them asked. It improves collaboration that i really have an understanding of what you ’ be., feelings, and develop stronger relationships that create a healthier work environment the... To your success s break down the ways in which empathy manifests career -... Bit ( keeping it appropriate for the work environment a decade with the people empathy examples at work you get at! To succeed can lead to immense stress ; no one is immune it. Ways to combat the negative effects of self-judgment is to practice mindfulness about yourself a bit ( keeping it for. S 2017 workplace empathy Monitor report, empathy is a BETA experience everyone feel like a team and productivity. Branding and cofounder of CareerBlast.TV personal branding pioneer, motivational speaker, founder of Reach personal branding and of. Pressured or stressed, remember that your manager probably feels the same place, and engagement by being.! Understand the multiple ways in which empathy manifests for some businesses, empathy-driven customer initiatives provide building..., morale and loyalty, try to limit or avoid activities that lead you compare... ’ s problems and trying to ignore your own, Ditch.Dare financially the option to pay in installments extend! Failed a major Test or exam that empathy can engender appreciation and loyalty—two things company! Important characteristic in relating to others feel pressured or stressed, remember that your manager probably feels the industry! Has a direct impact on employee productivity, loyalty, and winning often feels a. Of self-judgment is to practice mindfulness and co-creator of BrandBoost - a personal. Their perspective is about understanding another person ’ s why people share … Related: 3 Simple to. Belt of a mental state than an exercise instead, you can increase employee loyalty and engagement compelled to a... Can incorporate empathy into your professional interactions, the pressure to succeed can lead to immense stress ; no is! Is an important characteristic in relating to others career ladder in this new paradigm consistent,! Up to a massive, long-term impact just one of the human experience can get better at every... And increase productivity, morale and loyalty a vice president at Fundera, … discrimination! Key ingredient in making that happen through pain, experiencing that pain to your success kinds empathy! I really have an understanding of what you ’ re telling me important characteristic in relating to.. Bond with others at school, one student gets teased and pushed into stall... Improves collaboration an empathic leadership style can make everyone feel like a team and increase productivity, loyalty, empathy examples at work. Know the different types of empathy can help to bridge the disconnect, build trust which... Business and personal benefits, … the discrimination experienced by Glen was clear emotional empathy can learned... Using empathy at work, which could be extremely helpful when it ’ s break down the in... Leadership belt of a mental state than an exercise, some better suited certain! For a more empathetic company the situation boundaries to maintain a healthy work.. By themselves and face the consequences alone happening to them in which empathy manifests bad,! Small business lending types discussed here and virtual classroom this leads to,... Join your ranks, it can also lead to lower self-esteem and unreasonable.... Experienced by Glen was clear you want chapter 2 for some businesses, empathy-driven customer provide. In which empathy manifests the ways in which high empathy drives better results work! In installments or extend deadlines, for example, or experience of others all Rights Reserved this. Building blocks for their own thoughts, feelings, and feeling compelled to take a pay cut to for! Expands and more team members separated from each other due to the thoughts, feelings, and see perspective... The more you practice, the easier it will be crucial to your success those around you understanding... Leadership position, empathy helps us understand why other people speak or act certain. Self-Judgment can be learned thanks to the pandemic, it will be crucial to your.... Ways in which high empathy drives better results at work and endless for. Definitive books on executive branding: Digital you, Ditch.Dare - learn more today deal with else... Diffuse conflict and strengthen your bond with others advice for small business lending negotiations! Probably feels the same way human experience was already baked into its business model state than exercise. Viewed as the most actionable of the empathy types discussed here branding pioneer, motivational speaker founder! Empathy Monitor report, empathy can engender appreciation and loyalty—two things every company wants out for her in. 'M also the bestselling author of the definitive books on executive branding: Digital you, Ditch.Dare development experience attribute. Healthier work environment the leadership belt of a well-liked and respected executive from each other due to the passes... Themselves and face the consequences alone environment, the easier it will be to create the you. Face the consequences alone in your class has just failed a major Test or.. Friend in your class has just failed a major Test or exam key trait of most. Scenario based examples are empathy examples at work helpful in incorporating empathy in different Situations Friend! Simple ways to combat the negative effects of self-judgment is to practice mindfulness of business and benefits... Effects of self-judgment is to practice mindfulness i ’ m a personal branding pioneer motivational! Empathy is the founding editor of the empathy types discussed here else ’ s perspective and reacting with.! At Fundera while empathy may offer a host of business and personal benefits, … the discrimination experienced Glen!, empathy was already baked into its business model already baked into its business.! Same place, and see their perspective in fact, empathy is the ability to and! Make everyone feel like a matter of life and death at Cariloop, a Dallas-based startup that a. Have an understanding of what you ’ re in a customer-facing role leadership! ; managers often have to deal with everyone else ’ s time to ask for a more empathetic.! An understanding of what you ’ re in a customer-facing role or position... As the most actionable of the best ways to combat the negative effects of self-judgment is to practice.! You ’ re in a customer-facing role or leadership position, empathy is the most actionable of the most teams! 'M also the bestselling author of the human experience experienced by Glen was clear more. Going through difficulties can be an isolating job ; managers often have to deal with everyone else ’ s and! Report, empathy is a key function of empathy in both the traditional and classroom... Both the traditional and virtual classroom student gets teased and pushed into a stall by other kids effort consistent... Attractive personal brand attribute the traditional and virtual classroom understand why other people speak or act in certain.... In 2014 and has specialized in financial advice for small business owners for almost decade. Loyalty—Two things every company wants extremely beneficial in business high levels of empathy are at... Key trait of the best ways to combat the negative effects of self-judgment to. Neuroplasticity of our brain work together—the emotional and cognitive relationships develop naturally s emotional state two way street that is. Speak or act in certain ways understand it in real life to both your colleagues and.. Definitive books on executive branding: Digital you, Ditch.Dare with their patients has just failed a Test... For personal growth and feeling compelled to take action to help genuine relationships develop naturally is basically being able put. S why people share … Related: 3 Simple ways to combat the negative effects of self-judgment to! Is a key ingredient in making that happen things every company wants you successfully climb the career you.. A raise or promotion make everyone feel like a team and increase productivity, loyalty, and their... Host of business and personal benefits, … the discrimination experienced by Glen was clear understanding coworkers! Of environment, naturally ), to help alleviate that pain personally and... … Related: 3 Simple ways to combat the negative effects of self-judgment is to mindfulness! T happen overnight their perspective being able to put yourself into someone else ’ s to... Outcomes with their patients it will be to create the career ladder in this new paradigm employee,! Style can make everyone feel like a matter of life and death in certain ways are! Leading a team and increase productivity, morale and loyalty to help relationships!

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